An interesting article featured on Zawya BEIRUT: Lebanon is well-positioned to offer web development, digital
marketing, and information technology services to local, regional and
international clients, according to several owners and partners of companies in
and around Beirut. These experts agreed that Lebanon's global position for IT
services, outsourcing and off-shoring capabilities is unique, due to its
geographical location, its multilingual talents, its cultural convergences
between East and West, and its excellent technical education opportunities. Marcel Farjallah, partner and chief programmer at Fluid Design & Media,
said that "as a Lebanese business, for the rest of the world, we can
usually provide the same or more expertise for lower prices when compared by
with Western businesses." Multilingual web-platforms are a hallmark of Lebanese quality, and an
obvious advantage of contracting with a Lebanese firm. Joe Hage, CEO of
eSharing, told The Daily Star that "almost every customer asks for
translation services, and we have an entire team devoted to this." "Quality is the advantage in Lebanon," said Nassib Haddad,
managing director of nhgraphics. "It is quite impressive for a country
that is so small and has such limited resources ... but look at what's coming
out of Lebanon, and look at the many satisfied clients." Lebanon's web sector is currently benefiting from the global financial
crises in two ways. On the matter of the global slowdown, Hage said, "In
order to edge the competition, in the hard times, even in the United States,
corporate decision makers believe [a downturn] to be a good time to optimize
their business ... A downturn is a positive for us." At the same time, the local Lebanese market has remained fairly insulated
from the global problems, and in fact has prospered as foreign Lebanese
nationals have transferred an enormous amount of capital to Lebanese banks. The
pace of this new influx of money has quickened in tandem to an increase in
political stability, and Haddad acknowledged that due to "good times in
Lebanon," there are "bigger budgets for innovation and investment."
This combination of local stability, international recession, and Lebanese
prosperity creates a favorable business environment for marketing professionals
in general, and web development agencies in particular. On the matter of local projects, Haddad, Hage and Farjallah were in
agreement that the Lebanese market is both very competitive and open. All griped about local "developers" with limited expertise who are
a problem for "more capable, professional developers," as Farjallah
put it. "As a result, for small web-design projects, there is a lot of
competition and the client rarely know the difference between good and bad ...
agencies." Haddad seconded this, saying that, "people who take a couple courses
... call themselves experts!" This has increased a sense among the larger and more accomplished agencies
that strong referral networks are the key to business development in the
Mideast region. Reputation, portfolio, word of mouth and referral remain far
more important than advertising for small-to-medium projects. However, for larger, foreign projects, aggressive business development
practices are still needed to guarantee a strong lead pipeline. "Being a Lebanese company is a big plus when dealing with the Gulf, and
a plus when dealing with the world," said Farjallah. "In the region,
Lebanese are usually well regarded, as engineers and people with skills. We
have also been more exposed to Western culture which can be argued to be the
origin of the regional activities today." On this, all were in agreement that an understanding of how to leverage
Western business, marketing and cultural practices was important. Though each company, eSharing, Fluid and nhgraphics, began differently in
terms of whether their initial client base was Lebanese or Western, all agreed
that their company's expertise and technical philosophies converged in Lebanon
between Middle Eastern and American/European. Above all else, all saw this as a tactical advantage.
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Sunday, December 14, 2008
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